When you use ClanApp, you trust us with your personal data. We are committed to protecting that trust.
ClanApp is committed to protecting your personal information and ensuring transparency in how we handle your data. When you use ClanApp, you trust us with your personal data. We are committed to protecting that trust.
This Privacy Notice explains:
This Privacy Notice applies to anyone who uses the ClanApp mobile application or related services.
ClanApp is an exclusive platform where real communities come alive—bringing people who share life, work, and values into one trusted space to connect, move together, support one another, and experience the simple power of belonging.
This Privacy Notice applies to users of the ClanApp platform including:
This Notice applies globally but is aligned with the Nigeria Data Protection Regulation (NDPR) and international privacy standards.
ClanApp collects personal data in three main ways:
When you create or update a ClanApp account, we may collect:
To ensure platform safety, ClanApp may collect:
This includes information you provide through the app such as:
Similar to leading mobility platforms, ratings and feedback help maintain safety and service quality.
ClanApp collects location information from your device when the app is active. This may include:
Location data allows ClanApp to:
Location collection occurs when:
We may collect information about the devices used to access ClanApp, including:
This includes:
This information helps ClanApp improve reliability and performance.
ClanApp collects data when you communicate through the app. This may include:
These communications may be stored to:
ClanApp may receive information from:
ClanApp uses personal data to operate and improve the platform. This includes using data to:
ClanApp may also use aggregated or anonymized data for research and analytics.
ClanApp uses automated systems to support the platform. Examples include:
These systems help operate the platform efficiently but are subject to human oversight where necessary.
ClanApp shares personal data only in limited circumstances.
To enable rides, certain information is shared between riders and drivers such as:
Only the information necessary to complete a ride is shared.
ClanApp works with third-party providers to support the platform, including:
These providers process data on ClanApp's behalf under strict confidentiality obligations.
ClanApp may disclose personal data where necessary to:
If ClanApp is involved in a merger, acquisition, restructuring, or sale of assets, user data may be transferred as part of the transaction.
ClanApp retains personal data for as long as necessary to provide services and comply with legal obligations. Examples include:
Users may request account deletion through the app or by contacting ClanApp.
When an account is deleted:
ClanApp provides users with control over their personal data. Users may:
Where processing is based on consent, users may withdraw that consent at any time.
ClanApp may process data in Nigeria or other countries where our service providers operate.
When data is transferred internationally, ClanApp ensures that appropriate safeguards are in place consistent with NDPR and international data protection standards.
ClanApp uses appropriate technical and organizational safeguards including:
However, no electronic system can guarantee absolute security.
ClanApp services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
We may update this Privacy Notice periodically.
If significant changes are made, users will be notified through:
The updated version will include a revised "Last Updated" date.
If you have questions about this Privacy Notice or your personal data, contact:
Users may also lodge complaints with the Nigeria Data Protection Commission (NDPC) where applicable.